Legal information – privacy and cancellations

Privacy Policy

Boxfuse (which means Boxfuse GmbH) respects your privacy. All information you give us is held with the utmost care and security.

Please take time to review this privacy policy as it sets out our privacy practices and tells you how your personal information will be treated by us.

Boxfuse is a member of the Redgate group. Your personal information will be shared with other companies in the Redgate group in the circumstances described within this Privacy Policy. We will not share your information with any other third party outside of the circumstances described within this Privacy Policy. We do not sell, rent or loan any identifiable information regarding our customers to third parties.

Our use of personal data is in accordance with the General Data Protection Regulations 2016 (GDPR).

How we use your information

Boxfuse is committed to protecting your privacy. If you’re visiting our websites, using our products and services, working with any of our teams, meeting us at events or applying for a role with us, this privacy policy sets out what data we collect, and how we use it. It also describes your rights regarding our use of your data.

We collect common types of personal information, such as: name, job title, company, postal address, email address, phone number, and IP address.

We will use the personal information provided to us to:

This privacy notice tells you what to expect when Boxfuse collects personal information. It contains more information about:

Visiting our websites

When you visit one of our websites, we collect standard internet log information and details of visitor behaviour patterns, including using third-party analytics services (such as Google Analytics).

We do this to understand how people are using our websites, to manage their operation and to diagnose any problems.

How we use cookies

Your web browser allows you to control whether cookies can be stored by our websites. Your web browser’s documentation has more information on controlling cookie behaviour.

We use cookies on our websites to:

Newsletters

We send newsletters using MailChimp and HubSpot. We gather statistics around email opening and interaction using industry-standard technologies, including tracking pixels, to analyze the performance of email campaigns.

We use data about your interactions with our emails as an indicator of your interest in our products. We may also use your interaction with our previous newsletters to send you more appropriate information in the future.

You can opt out of receiving these newsletters at any time by clicking the unsubscribe link in these emails.

Contacting us via social media

Boxfuse maintains a presence on Twitter. If you send us a message via social media, we may include this in our Redgate group CRM systems.

Purchasing our products

If you purchase our products, we collect contact details (name, email address and telephone number) for the purchaser and, if you choose, separate technical and billing email addresses. We use these to generate your license and, if applicable, support.

We also ask for information about the environment you will be using Flyway in (for example, the database engines and versions you use, and any continuous integration servers you use) to help us prioritize product development.

If you purchase online, your payment will be handled by FastSpring. For more information, see their privacy statement.

Connecting with our product support teams

If you engage with our support teams, we may ask you to provide additional information to help us assist you (like diagnostic logs). We may share this internally with our teams to support you and to enable them to reproduce and fix product issues. We may also cross reference your interactions with us in order to understand the customer journey, improve our self-help articles and to give you the best support experience.

Call recording

We record some calls for training and quality purposes to help us evaluate our performance and better understand the needs of our customers. If you live in the USA and two-party consent is required, we’ll let you know we’re recording the call at the start.

Information sent to us when you use our products

Our products send usage and fault reporting information to us. We use this to:

We use your basic environment and high-level usage data in conjunction with your records in our Redgate group marketing and CRM systems. Your use of individual features is submitted anonymously and is not linked to your identity.

Some of our products allow you to submit error reports if something goes wrong. These contain logs and other diagnostic data, and you can choose to include your contact details and any additional information you think may be useful. Our support and development teams use this data to improve our products.

If you choose not to include diagnostic data with an error report, an anonymous record of the type of error which occurred will be sent. This allows us to measure how many of our customers experience errors and prioritise our focus for product development.

Sharing your information with third parties

Boxfuse uses select third parties to help us process data which helps us deliver our products and services to you. We do not sell any data regarding your use of our products or services except as part of a reorganization or a sale of the assets of Boxfuse, and we will ensure that your privacy continues to be protected.

Transferring your information outside of the European Economic Area

In order to provide a global service, we transfer information to our Redgate group company, Red Gate Software Inc., and our service providers situated outside the European Economic Area [EEA], and it may be processed by staff operating outside the EEA. When we do this, we take steps to ensure that your privacy rights continue to be protected in accordance with EU data protection law.

Your rights

Under the GDPR, you have rights as an individual which you can exercise in relation to the information, we hold about you:

Complaints and queries

Boxfuse tries to meet the highest standards when collecting and using personal information. We take complaints very seriously. If you feel our collection or use of information is unfair, misleading, or inappropriate, we encourage you to bring this to our attention. We also welcome any suggestions for improving our procedures.

If you have any questions regarding this policy, or wish to make a complaint about the way we’ve handled your personal information, contact [email protected].

Reporting security issues

If you become aware of a security vulnerability in any of Boxfuse’s products, services or websites, contact [email protected].

We encourage the responsible disclosure of security issues and will act quickly on any vulnerabilities reported. We will not take legal action against you if you:

Changes to this privacy policy

We regularly review our privacy policy. This policy was last updated on 31st July 2019.

Questions about data privacy

Boxfuse is the data controller for the information you provide unless otherwise stated. If you have any queries about the process or how we handle your information, contact [email protected]

You can also write to us at:

Compliance Manager
Boxfuse GmbH,
Schwedenstraße 9, 13359 Berlin, Building 1, 2nd floor


Cancellations

In compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel an order within 14 days of purchase.

To cancel, please contact us at [email protected].


Boxfuse GmbH is registered at the Bavaria District Court München HRB 200564 and incorporated in Germany. Its company number (Betriebsnummer Agentur für Arbeit) is 28576579. It was originally incorporated on 27/08/2012